Terms of Service

Welcome to SHIV SHAKTI TOUNCH AND HALLMARKING CENTRE. These Terms of Service ("Terms") govern your access to and use of our hallmarking services, website, and related services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

2. Services Description

We provide BIS (Bureau of Indian Standards) certified hallmarking services for gold and silver jewelry, including:

• Purity testing and assaying using XRF technology
• BIS hallmarking and certification
• HUID (Hallmark Unique Identification) marking
• Digital certificate generation and management
• QR code generation for verification

3. User Obligations

When using our services, you agree to:

• Provide accurate, complete, and current information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations
• Not use our services for any illegal or unauthorized purpose
• Not interfere with or disrupt our services or servers
• Not attempt to gain unauthorized access to our systems
• Ensure that jewelry submitted for hallmarking is legally owned

4. Registration and Account

To use certain features of our services, you may be required to register for an account. You agree to:

• Provide accurate registration information
• Maintain and update your information to keep it current
• Keep your account password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

5. Fees and Payment

Our hallmarking services are subject to fees as per our pricing structure. You agree to:

• Pay all applicable fees for services rendered
• Pay fees in advance or as per agreed payment terms
• Understand that fees are non-refundable except as required by law
• Accept that pricing may change with prior notice

6. Service Availability

We strive to provide reliable services but do not guarantee uninterrupted or error-free operation. We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice. We are not liable for any loss or damage resulting from service interruptions.

7. Intellectual Property

All content, trademarks, logos, and materials on our website and services are the property of SHIV SHAKTI TOUNCH AND HALLMARKING CENTRE or our licensors. You may not:

• Reproduce, distribute, or modify our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or attempt to extract source code
• Remove copyright or proprietary notices

8. Limitation of Liability

To the maximum extent permitted by law:

• Our services are provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid by you for our services
• We are not responsible for loss or damage to jewelry during transit or processing, except due to our negligence

9. Indemnification

You agree to indemnify and hold harmless SHIV SHAKTI TOUNCH AND HALLMARKING CENTRE, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any rights of another party.

10. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Any other reason we deem necessary

Upon termination, your right to use our services will cease immediately. You may also terminate your account at any time by contacting us.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in India.

We encourage you to contact us first to resolve any disputes amicably before pursuing legal action.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

13. Contact Information

If you have any questions about these Terms of Service, please contact us: