Privacy Policy
Last updated: February 26, 2026
At SHIV SHAKTI TOUNCH AND HALLMARKING CENTRE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hallmarking services and website.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information when you use our services:
- Name and contact information (phone number, email address, postal address)
- Business information (company name, GST number, PAN number, license number)
- Jewelry details and hallmarking records
- Payment and billing information
- Account credentials and login information
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website addresses
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our hallmarking services
- To process your hallmarking requests and generate certificates
- To communicate with you about your account and services
- To send important updates, notifications, and marketing communications (with your consent)
- To improve our services and website functionality
- To comply with legal obligations and regulatory requirements
- To prevent fraud and ensure security
- To analyze usage patterns and trends
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, cloud hosting services)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
- BIS Compliance: As required by Bureau of Indian Standards (BIS) for hallmarking certification and record-keeping
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure server infrastructure and access controls
- Regular security audits and updates
- Employee training on data protection
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Hallmarking records are retained as per BIS regulations and legal requirements.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Objection: Object to processing of your personal information
- Data Portability: Request transfer of your data to another service provider
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and performance
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: